FAQ

General Questions

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What is a telematics solution?

A telematics solution is the collection, distribution and visualization of data to and from a fleet of cars, trucks and assets and drivers that can help a business to:

  • Increase productivity
  • Improve compliance and driver safety
  • improve efficiencies
What is Fleet Complete?

Fleet Complete is an international, full-service telematics company which provides its solutions via dealers and direct across the Globe.

Why do I need GPS tracking? What benefits does it offer to me?

A GPS tracking solution is an ideal solution for enterprise, government agencies and small-medium business’s with valuable assets. It allows users to track assets, such as important vehicles or standalone valuables. Telematics is a great solution for organizations with more than ten vehicles.

Why should I choose Fleet Complete over other GPS fleet management companies?

Fleet Complete is scalable and is able to customize solutions for a variety of businesses and from a wide range of industries.

What are the benefits of using a GPS solution?

GPS tracking solutions can help you to increase productivity and reduce operating costs through more efficient management of your fleet and assets. In addition, the solution can help you save money on fuel, improve your customer service and enable you to better manage fleet maintenance.

GPS device

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Is the GPS device compatible with my vehicle?

Fleet Tracker service is available with three different devices to meet the needs and technologies of the majority of vehicles. From implementation through OBD II port (Fleet Tracker Basic), installation of the telematics device (Fleet Tracker Standard) till the connections with the CAN BUS of the vehicle (Fleet Tracker Advanced), the telematics device of Fleet Tracker service is compatible with the number of vehicles depending on the brand, model and the date of first registration.

Can I see if I remove the GPS tracker?

Yes! If someone attempts to remove the GPS without authorization the system sends an alarm to the GPS. It is one of the theft prevention benefits of the tracker.

Can I move the GPS tracker from car to car?

Yes, but the installation must always take place through an approved installer, and a new installation declaration is required.

If you have chosen and signed for an unbundled solution, this means that you contractually purchase the hardware, pay for the installation (and service), but the monthly hosting price differs from the unbundled hosting price.

Is there any warranty on the equipment?

A 24-month warranty is provided directly through the partner for the equipment, as long as the subscriber remains active in the service.

Does the driving record monitor me?

The system logs your car’s driving. It does not “monitor” you in the sense that it does not pass on any personal data to anyone other than you and your roadmap system. The system meets the requirements of the EU Personal Data Regulation, which aims to protect your data and you will always be able to have your data deleted. We do not look at your driving without you allowing us and no one else can see the data associated with you.

Support

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If I need technical support, is it easy to reach someone?

Yes. Fleet Complete’s global network of Technical Support is available via phone or email. You can find all contact information for Technical Support globally by going to https://www.fleetcomplete.com/technical-support/.

How do I contact Support?

Our Technical Support Team is available via phone or email. You can find all contact information for Technical Support globally by going to https://www.fleetcomplete.com/technical-support/.

Will you help train my company to use the system?

Yes, we train your employees on how to use the system. These are free for all our customers.

If I want an extra training, how to request that?

You can always request additional training or explanation by email to our Customer Success team at: allison.dhondt@fleetcomplete.be. We will be happy to hear from you.

Is there a booklet or user guide for Fleet Complete?

You can download it here.

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Is there any warranty on the equipment?

A 24-month warranty is provided directly through the partner for the equipment, as long as the subscriber remains active in the service.

Are there any additional installation costs for the end customer?

The monthly service fee includes:
a) equipment cost,
b) data roaming in Greece and abroad and
c) installation and configuration of the equipment.
In case additional services are required such as integration with the customer’s IT systems, more accessories like temperature sensors, driver identification etc, additional costs are applied.

How will I know my login details?

You will receive an email after registration and activation of the Mobile Application in the Fleet Tracker programs are completed.

Where can I see information of my fleet?

In the administration portal https://cosmote.fleetcomplete.gr/ or by downloading the Fleet Complete app for Android (5.0 or later) or iOS (iOS 11 or later).

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Is Fleet Tracker service offered with contract?

Fleet Tracker service is provided with a discount on the monthly fee and a subsidy for the installation and / or the configuration of the equipment, with a 24-month stay in the service. In case of early termination, any fees and depreciation of the subsidy will be paid for the installation and / or customization of the equipment.

Is the GPS device compatible with my vehicle?

Fleet Tracker service is available with three different devices to meet the needs and technologies of the majority of vehicles. From implementation through OBD II port (Fleet Tracker Basic), installation of the telematics device (Fleet Tracker Standard) till the connections with the CAN BUS of the vehicle (Fleet Tracker Advanced), the telematics device of Fleet Tracker service is compatible with the number of vehicles depending on the brand, model and the date of first registration.

Where is the OBD II port located on my vehicle?

The telematics device of Fleet Tracker Basic service is installed on the OBD II port which is usually located under the dashboard, on the left side of the wheel or on the main console near the gear shift. The OBD II port is located on vehicles cars including vans.

How is the installation implemented for the Fleet Tracker Basic program?

The installation is implemented by the subscriber himself via the special OBD II port. When the device will be successfully installed, its lights will be flashing. Moreover, the device will be visible on the administration portal.

How is the installation implemented for the programs Fleet Tracker Standard and Fleet Tracker Advanced?

The installation for the rest of the services is implemented by a certified installer within seven working days from the shipment of the device to the customer, in a scheduled time according to the vehicles’ availability.